Opportunities are young and ripe in India's luxury market

India’s Luxury Industry – Growing At A Rapid Pace

Louis Vuitton, Gucci, Dior, Versace, Salvatore Ferragammo – names that arouse aspiration and a sense of achievement. And India has achieved - from its own story of luxury back in the era of the Maharajas to Louis Vuitton’s India entry in 2003 to today, over 50 luxury labels now retailing out of the Indian market through flagship stores.

Growing at a Compound Annual Growth Rate (CAGR) of 25% India’s luxury market has had quite a journey. In fact, last year has been a milestone when the industry touched a whopping $18.5 Bn from its $14.7 Bn mark in 2015.

While luxury cars, fashion and accessories, international hotel chains, real estate and luxury watches may be the biggest drivers of growth – other segments like beauty, wellness, furniture, travel and food are putting their best foot forward in order to appeal to the well-heeled and give them a world class experience. 

The Need For Trained Professionals

Selling luxury is not the same as standing behind a counter and showing products to a customer. Luxury is synonymous with ‘exclusivity’ and hence, the service a brand offers when a customer walks into a luxury brand showroom has to be equally exclusive and special.

And that calls for a burgeoning need for trained professionals who are well spoken, have an understanding of the luxury industry and specialise in selling or marketing a product that comes with a hefty price tag. Customer interaction in-store needs to be personalised and the approach unique. Sales staff plays a vital role in the way a first-time customer connects with a brand both emotionally and financially.

Luxury brands will profit by “communicating quality, service and craftsmanship, creating authentic relationships, having docents, not salespeople, and with brand messages built on the aficionado’s love of details,” said Ms. Cara David - Senior Vice President, American Express Publishing while speaking at the Luxury Daily First Outlook 2014 held in New York.

According to the National Skill Development Corporation, by 2020 the Luxury Products and Services market in India will seek close to 5.6 million skilled personnel.

Clearly, there is demand but do we have the supply? The answer is a big ‘NO’. A lack of trained professionals is being perceived as a major hindrance to the growth of the industry.

Why India?

An in-depth study by research firm McKinsey shows that the overall luxury industry is showing increasing signs of growth from emerging countries with India giving China tough competition, thanks to a slowing economy in the latter. Russia and Brazil too seem to be showing no signs of revival and the same seems to hold good for South Africa.

India’s HNI and UHNI population too is growing at a rapid pace – it is estimated that by 2020, the wealth of HNIs in India will see a 94 per cent rise as opposed to China’s 74 per cent. This means more opportunities for luxury retailers in India leading to an increase in job opportunities as well.

Current Pool Of Talent

A study by Luxury Connect Business School (LCBS) shows that approximately 54 per cent of luxury brands/companies are somewhat satisfied with their employees. A big chunk i.e. close to 40 per cent is still struggling to hire trained professionals who understand the business.

In fact the study also showed that it is the younger generation who has fewer years of experience who will drive the industry in the coming years. Almost 40 per cent of the current manpower is young with 4-6 years of work experience, which means there is huge scope for those who want to start early.

Opportunity is knocking, waiting for the door of success to be opened and embraced. 

Is studying Luxury Management from Europe a great idea ?

“There is a great difference between knowing and understanding: you can know a lot about something and not really understand it” 

- Charles F. Kettering -

I am sure a lot of students take Europe as an option to study Luxury Brand Management.

And of course why not? This is only logical since Europe houses most of the Luxury Brands of the world.

But do you really think that doing a Luxury Management course from Europe is the gateway to a career in the luxury industry ??  

While this is true if one could secure employment in Europe, but are there enough jobs available there for a fresher to start his career ??

Why are more and more brands in a outward expansion mode and reaching out to fast emerging markets like India, China and other BRICS regions ??

If one does a quick SWOT on a Luxury Management Course from Europe, one could list the following :

Strengths :

1.      Home to most of the established luxury brands and hence exposure to a great base and historical origin.

2.      Multinational environment for learning and deep diving into the subject.

Opportunities :

1.      Linking up with brand managers and luxury professionals who control global markets.

2.      Trips to brand maisons and creation facilities.

Weakness :

1.      Exposure to a global travelling customer only who may be a very small percentage of the customer you may need to handle in your home country of employment.

2.      Cost of education and sustenance is extremely high.

Threats :

1.      Constant pressure on political and economic situations to restrict work visa for expats with increased preference to local talent.

2.      Poor or no employment opportunities in Europe.

On the flipside, if you are really serious about a career in the luxury space, you should perhaps educate yourselves to understand that opportunities are currently available highest in the India Luxury Space. The sector has been growing at a steady pace of 20-25% CAGR for past several years and is estimated to be 18.3 b USD currently. Besides, the sector needs some 5.3 m talented heads to manage this growth !

Hence if you plan to study LBM from Europe, do consider the flip side as :  

1.      They do not teach you according to the Indian market.

2.      People abroad have a very different mindset in comparison to the Indian mentality.

3.      They do not understand the Indian market.

4.      Luxury is not treated the same way as it is treated in India .

5.      Many of the students do not find a job in the same country due to language barrier, visa  & immigration rules etc.

On the other hand, Let's analyse the advantages of studying Luxury Brand Management from the B-schools  in India:

1.      The course is designed according to the market.

2.      You learn how the market functions in the particular sector.

3.      You will be updated with the current market activities where you would work.

4.      You would pay half of the tuition fee which you pay to the international university.

5.      Better job scenario here than in any European country.

6.      No language barrier.

7.      You have a better job opportunity because you know the market.

8.      You get a good salary.

Studying from any European country especially a course which is market driven, would not fetch you a great job because of the fact that you do not understand the Retail market in India besides that the ROI you expect will take a few years to break even due disparity in what you spend in Europe to what you earn in India !

Being  very well versed with the market scenario you are planning to work in is good  for a better growth prospect.

As a matter of fact, people who are already working in the industry want to gain knowledge about the Indian market to have better opportunities.

Take a informed decision to invest your time and resources well.

Amazed by Dazzling Luxury and Fashion Stalwarts

To some, fashion is an art, while to others; it is almost like a religion.

For most people though, fashion is a method of utilizing clothing, accessories and grooming to enhance their style statement as a individual personality. Fashion can be an extension of your personality, allowing you to introduce parts of your personality to the world without saying a word.

It was like dream come true for me when I got a chance to meet perfectionist and designers of the Indian fashion industry.

         

LCBS arranged a visit to the CII-ET Luxury Conference for us at the Leela Palace Hotel, New Delhi. There is no word which can define the magnificent beauty of the hotel - it has a royal and rich aura. As soon as we entered the hotel, we saw a delicately decorated Christmas tree. Marble has been used for chair and table that was giving a royal touch to the hotel interior. Lobby has been accessorized by silverware, used in vases placed there and ‘jharokha’ on wall, which describes lavishness of the hotel. We were escorted to explore the hotel through which we got to know about Le Cirque, the grand landmark restaurant of New York; also its avant-garde bar as ‘Library Bar’. Another one was Qube, which adds a contemporary touch to its ambience, giving it an alfresco feel even within its cool comforts. Adding to the experience of dining, it feels good to watch the chefs at their live stations and creating exotic dishes.

The conference ‘CII- ET Dialogue on Luxury’ started sharp at 10 o’clock.   Along with Luxury Experts, many designers were part of the conference. They shared their point of views on the Indian Luxury. We got a chance to interact with many designers like Ritu Beri, international fashion designer, Rohit Bal, Rajesh Pratap Singh, Sabyasachi, and Pernia Qureshi, Indian fashion

entrepreneur. Ritu Beri addressed on flashback of the Indian heritage and also told about history of luxury through Indian Maharajas and Maharani and their indulgence in luxury at that time. She also shared about a tree, which she got to know about in Paris where every country’s luxury heritage was branched off the tree except India. So, she added India’s heritage in that tree and showed us how she projected India a hub of luxury. Rohit Bal shared that he gets inspiration from Indian heritage for his designing. On why he had collaborated with premium brands, he shared that people from middle class could also buy Rohit’s designs at premium prices. We also were introduced to the designer, Rajesh Pratap Singh, who said that we are in safe hands as students of LCBS. Pernia Qureshi addressed about the rising e -commerce and digitalization preference in India, which helps working women to shop online, and hence contributes in the growth of Luxury in India.

In a nutshell, it was a highly enriching experience for me since we got to meet many designers and helped accelerate our thought process on luxury.  

By Richa Singhal

Visit To The Leela Palace

“Hospitality is when someone feels at home in your presence”

Hospitality is simply an action to show love and care. And that’s exactly what we witnessed when we paid a visit to The Leela Palace, Delhi.  The hotel opened in the year 2011 and is a perfect choice for both business and pleasure. The Leela Palace New Delhi reflects the grace and architecture of a beautifully made Palace and the moment you set your foot in, everything epitomizes the same. The hotel has a total of 254 rooms of 550sq. ft and above, equipped with latest technology. The hotel also houses some of the best restaurants and Spa options for its guests. The Leela Palace is known for its luxury hospitality and has won many accreditation and awards, including being in the Top 4 Best of the Best Hotels in the World, by Robb Report in 2012.

Luxury Connect Business School arranged for us to attend the luxury conference that was to take place at The Leela Palace followed by a tour to explore the quintessential luxury property. Right from the entry to the exit, the staff that came in contact with us during the entire duration was extremely humble and polite. They greeted us with a big smile and a polite Namaste. On the day of our visit, the hotel was having a very busy day, with all the rooms being occupied, a luxury conference taking place and some foreign delegates visiting. In spite of it, the General Manager of the hotel was helpful enough and arranged for a staff member to take us around the property. The hotel has imbibed the palace theme in their décor, lighting, and the overall ambiance. A walk through the corridors gave a feeling of grandeur and everything right from the beautiful lamps, the chandeliers, the intricate brass work and fresh roses kept at every corner and tables added to the enchanting experience. As informed by their staff, the hotel orders 14000 roses every third day and uses them to adorn their entire property. No wonder, wherever my eyes wandered, I found fresh roses and flowers!

Besides the décor, the hotel has a wonderful and massive lobby which was recently decorated for Christmas with a huge tree in the middle. Along with tree, the hotel had made a Gingerbread house as well that stocked different kinds of breads, cookies and desserts. Facing the lobby through a see-through glass is a hidden garden with all exotic flowers planted around with a beautiful Buddha statue in the center. The staff also took us around their restaurants offering continental, Japanese and multi-cuisines. Their Japanese restaurant had an outdoor seating and was a treat to the eyes. The cold winter weather and seating’s amidst natural flowers and trees made it one of my favorite spots in the entire hotel. Besides this, an outpost of the New York favorite, the Le Cirque in Leela Palace Delhi shines in terms of the service and location. It’s on the 10^th floor and provides a breathtaking view of the capital. The evening we visited, the view was enhanced by the recently settled fog and the restaurant was automatically added to my bucket list to be visited with family in future. For me as a customer and a visitor, the hotel ticks all the boxes as far as food, service, and décor are concerned.

The true culture of The Leela was experienced in those few minutes I spent in the lobby. From welcoming the delegates and the guests with utmost warmth, garlands and refreshments to general greeting and a smiling face put forth by the staff for the people sitting in the lobby, everything made the guests feel like the jewel on the cushion of hospitality. As a student of LCBS, it was our privilege to experience the luxury of this level at first hand and understand that it’s not important what job you do, but how you do it! As an aspiring luxury professional, the field visit was truly enriching and beneficial to shape up our personality traits and be industry ready for the dynamic industry.

(By: Mehak Sareen)

Why to do a Luxury Management course?

"Progress is impossible without change, and those who cannot change their minds cannot change anything." - George Bernard Shaw. 

As we see in today's world, change has become an important part of everybody's life. But there are masses who fear change irrespective of what type of change it is. In my past say 6 months of experience,  I must have counselled some 500 students who sort of show interest in our special program of ‘Luxury Brand Management’, but are unable to break the routine mould of general MBA program.

The reasons vary from any of the below :

•  They do not understand the program & their future.
• They do not want to leave the crowd and stand out.
•  They have the peer pressure of doing the same old Management program.
• Parents play an important role in deciding a child's career and even if a student wants to do the course, parents may not be as receptive.
• Lack of industry knowledge.
•  They are still confused as to what to do after an MBA because a routine MBA does not guarantee you good employment.

Putting it simply, they are RISK AVERSE or not open to change.

As a matter of fact, India's Luxury industry is predicted to grow from $18.5 billion currently to $50 billion by 2020 and to $180 billion by 2025. By sheer logic, if the market grows,  so would be the associated job opportunities. As per the studies, Indian Luxury retail would require the manpower of 5.6 million heads by 2022 !  And, an average starting  salary of a Luxury specialist could be from 6 Lakhs per annum upwards !

if you compare the salary packages of other B-schools the largest chunk just gets the salary of nothing more that Rs. 3-4 Lakhs per annum.

A luxury management course can be done by any student who is interested in making his career in the field of Luxury. This can be into any industry sector ranging from  Automobile, Fashion, Hospitality, Luxury Real Estate, travel, health, fitness and wellness etc.   A student can choose any career opportunities in any of these sectors, and work with options like retail chains, design houses, export houses, independent designers, media houses or even start their own venture.

Typical job roles could vary from Front-end profiles - Such as

Luxury Sales Advisor,

Luxury Retail Marketing Executives,

Luxury Senior Sales Advisor,

Visual Merchandisers,

Assistant Store Managers,

Customer Relationship Manager,

Store Manager,

Store Director,

Area Manager,

Associate Retail Head,

Retail Head,

Brand Head,

Fashion Marketer.

There could also be Back-end Profiles:

PR Consultant,

Event Planner & Manager,

International Conference Manager,

Retail Merchandiser,

Logistics Manager,

Supply Chain Manager,

Wardrobe Manager,

Luxury Consultant,

Fashion Buyer,

Brand Manager,

Country head etc.

In a nutshell, doing a Luxury management program will fetch a promising career as we see the tremendous growth in the Indian Luxury market.

LUXURY & THE INCREDIBLE INDIAN AFFLUENT – TOP TEN MISCONCEPTIONSBy ABHAY GUPTA, Founder & CEO – Luxury Connect & Luxury Connect Business School, New Delhi, India

2016 comes to an eventful end with various upheavals across the globe. Ranging from terror attacks in Europe; the Brexit fiasco in Great Britain; the unexpected victory of Donald Trump in USA and to the last but not the least, the demonetization drive by Prime Minister Modi in India.

All these factors have had adverse and or positive impacts on the luxury domain. Global luxury industry valued at a whopping 1 trillion Euro in 2015 (Bain & Co) registered a mere 5% growth over 2014. The global luxury market has reached an era of single digit growth.

However, as the rest of the world stabilizes, the Indian growth story is hard to discount. For most luxury brands, India has become the ‘hottest market place’. Growing at approximately 25% CAGR, it is estimated to have reached $18.3 billion from $14.75 billion in 2015.

The single biggest factor contributing to this growth is the steep rise of the affluent class due to the stellar performance of the economy and the ‘start up’ culture. Estimates reveal that the number of HNI households have grown at a CAGR of 16% from 81,000 in 2011-12 to 146,600 in 2015-16. This is further expected to increase to 294,000 representing a total net with of IRS 319 trillion !

While there is a tremendous buoyancy around the affluent Indian & his luxury consumption, there are clearly a few misconceptions in the minds of the marketeers.

1.      The affluent Indian makes & spends money easily: This perhaps is the biggest misconception going around. Making a Indian spend his money is a acid test for any brand. India typically has two types of affluent – ‘The khandani raaes’ (traditional rich) and or the ‘New Maharaja’ (people who made money post partition in 1947). Both of them work long hours, forego a lot of personal time, make sacrifices, undertake a lot more risk  & add value to the society as compared to many others.  Hence, they are cautious spenders & research well before they splurge on luxury, only to seek the best. The traditional rich, being generally well-informed & highly knowledgeable, likes to preserve his heritage and wealth handed over by the generations. The new maharaja, on the other hand, having made the entire wealth in his own lifetime, is a cautious, hard working and extremely value-seeking customer. His erstwhile middle class background makes him seek justification for every spend he carries out.

Both seek respect for their time, recognition for their hard work, status and individuality – do not take them for granted.

2.      All Indian Nouveau rich are conspicuously ostentatious spenders:  While this may be true for a vast variety of customers visiting luxury stores, it is a grave mistake to generalize all the nouveau rich into logo thirsty clientele. Fact remains that many of the ‘valuation business’ (read e-commerce boom) super rich generation have made quick money in the past few years. Usually of highly technical background, the back end culture they belonged to never give them any real need for all things fancy & expensive. They now wish to acquire style to suit their status, which is not necessarily loud, & logo driven. They are shy as well respectful towards others, typically will experiment with brands, products, services. Influenced by other user experiences rather than just pure sales talk in their decision making process, they usually like to be subtle and elegant rather than loud and garish.

Treat them with respect for their human values and admiration for the success they have achieved in a short span of time. Not many can duplicate what they have achieved in a very short span of time.

3.      Most (new) Indian affluent can’t define luxury nor recognize luxury brands: On the contrary, most of them are clear with their definition of luxury. To mistake their simplicity for ignorance can be a fatal mistake. In a fast emerging market like India, they may not recognize the brand or even get the brand name pronunciations wrong. However, each one has his own purchase motivations, which may run beyond the standard boardroom definition of luxury. They are fast learners and would like you to arrive at the value proposition of your brand quickly.

‘Underestimate yourself & overestimate the other’ can be a sure shot success mantra. Inform, educate, guide and lead them to purchase.

4.      Luxury is the sole prerogative of the affluent class:  On the contrary, in a country like India, luxury is a bigger pull for various other classes. These range from the Henry, the upper middle class, the returning NRI, to the first time aspirant. (Read ‘The Incredible Indian Luxury Consumer). Luxury brands and services need to address and offer products that can draw in all such classes into their zone and create a much wider reach, recognition and goodwill for the brand.

India is a market with a majorly unexposed population – people with rich tastes and high cultural values seek all things good in life. Expand your horizon beyond the theory book definition.

5.      Indian affluent spend more on luxury goods than services:  There can be no bigger misnomer than this. While the initial spends are towards luxury goods like watches, apparels, accessories, automobile followed by home and interior, the switch to services happens quickly. The newly acquired status needs to be shared and appreciated by near & dear ones extending into a wider social circle. Spending on beauty, fitness, entertainment, fine dining, concierge, travel, tourism etc quickly ramp up the spend chart.

Offer compelling experiences to them and their circle of friends to enable them feel important in the eyes of their social network.

6.      Indians do not shop Luxury online:  A generally tech oriented nation, thanks to the smart phone revolution, the customer has quickly leap frogged into the digital space! From books to cars to homes and now even yachts are being sold online. Newer concepts like ‘Pre-owned luxury’; ‘Rent a luxury’ are not only adding new dimensions to luxury purchases but also new customers.

Be open to experiment and adapt to a fast evolving market.

7.      Indian affluent and Luxury is restricted to metro’s: Contrary to popular belief, the Indian affluent is spread across the entire country. Luxury brands do face a challenge with respect to setting up physical stores in every location, but servicing this fragmented market may be the key to success. The digi-wave has given many new customers to the luxury brands.  They now order through various channels ranging from wats app to face book messenger to trunk shows conducted by brands or event companies across the sub-continent.

Think beyond the metro’s – reach out, inform, educate the affluent beyond traditional markets.

8.      Indian affluent does not refer to consumer ratings:  The sharing economy encourages one and all to share experiences, thoughts, opinions and post purchase reactions. Once again, a typically technologically inclined nation, engages with unknown brands basis not only the opinions shared by the brand website but also other uses comments and reactions. This is particularly so in the service sector. While WOM is the universal promoter for luxury goods & services, online referrals are equally important for a wider reach.

Be true to the customer by sharing genuine advice & information rather than exaggerated claims. The customer is in all probability pre-informed.

9.      Indian affluent in not brand loyal: While most Indian are yet experimenting with luxury brands and services, the fact remains that by basic nature Indians are generally very loyal – to their wives as well as their brands ! Affluent who have done the entire trial cycle swear by the brand they settle with unless until they encounter some quality or service issue.  

Ensure to deliver product and service value every time that the customer shops with you. Do not take him for granted.

10.  Demonetization will affect luxury consumption: Against popular belief, a informal survey with most brands across goods & services show that the affluent and the brands both have embraced the digitization drive for money transfer very well. Post an initial lull and slow down, it is anticipated that business will be back to normal very soon.

Luxury surely is recession proof – unaffected by shocks in the economy or otherwise. The Indian affluent continues to enjoy his taste of all good things in life.

The best way to know something is to learn from an experienced person

VISIT TO INDIAN LUXURY CONFERENCE

As students of Luxury Connect Business School, we got the opportunity to attend the 4th Indian luxury conference “CII-ET Dialogue on Luxury” organized on9^th December,2016at the Hotel Leela Palace, New Delhi

The theme of the conference being “Marketing Indian Luxury for the Global Elite”, we learned the views of Luxury experts on the performance of luxury sector in India.

The conference was started with welcome remarks by Amita Sarkar, Deputy Director General, CII. The members of the panel shared their thoughts about the position of Luxury in the Indian Market.

The Indian heritage story is well known across the globe. The world looks towards India for its spiritual, historic and traditional treasure of regal palaces, exquisite jewellery, rich weddings etc. Luxury in reality is not driven by need, but desire. The Luxury customer still thinks that: - I am not splurging money, rather investing in something. Luxury has a emotional connect with the consumers. The good news is that as population grows & their income level grows, their standard of living increases, it would definitely boost the luxury sector.

Although Luxury brands are also affected by the current demonetization, it is believed by the Luxury Experts that impact of this on Luxury is very short term. In Just couple of months, there would be recovery from this situation. This is because Luxury is not something just restricted to the aspiration class; it is the necessity for those who are already fit in the stage of Luxury consumption.

Mr. Nakul Anand(Executive Director of ITC Limited) stated that despite the demonetization situation, last month was the best time for them in terms of sales.

According to Mr. Sanjay Kapoor, Executive Chairman of Genesis Luxury; Luxury in India is increasing at 25% P.A. and expected to reach 18.3 billion from the current 14.7 billion. This is due to many reasons like rise in disposable income of consumers, increase of Luxury consumption in Tier 2 and Tier3 cities etc. In fact, India is not new to luxury. World looks at our country for inspiration. India is the next China for the Luxury Brands. And also, now we have a new Global phenomenon: A deeper, responsible Luxury. A new Luxury consumer is emerging; who is thinking about Social and Environmental Issues”. These consumers only use the brands which are fulfilling their social responsibilities towards a better world.

As Ritu Beri (International Fashion Designer) said that where we fail is to market ourselves- how we package ourselves and to present to the luxury customers. The luxury customer is fast evolving.

“The main challenge which we are facing is Digitalization, which is no more an option for us. We have to involve this criterion in our working.” The luxury sector must cope with the inescapable shift toward digitalization, the challenges of sustainable development. At the same time, the luxury market is different from other markets, with highly specific management.

Due to these reasons, Luxury brands face problem in catering the needs of the consumer. There is another problem which is rising in Luxury market: the luxury customer is fast evolving. The buying habits and aspirations of these new consumers are different from those of their predecessors. In addition to changes in buying practices, demand for luxury products is also evolving. Consumers still want extremely rare, expensive, and luxurious products which can be transferred to the generations. So, brands need to take care of this aspect too.

Italy is known as the luxury capital and known as the world leader in cut, style and selling the luxury. On the other side,India has an unbelievably rich heritage of luxury and stupendous craftsmanship. What we need is much more investments into our local artisan and a vision to translate our art into profitable international business. Keeping all this in mind, Mr. Lorenzo Angeloni, Italian Ambassador was also invited in the conference to share his views. He spoke about the rich Indian culture and heritage and said that Italy and Indian together can help in making Luxury grow in coming years. He also said that India just needs to present and market itself in a better way to achieve the goal of its position in the global luxury world.

Over the next year growth in India will remain strong, although the country still has challenges to overcome before it becomes a major market for luxury brands.

The conference was concluded with the last session that had a talk with the style icons and their thoughts on Indian luxury. In conversation with The CII-ET Style Icons: Gautam Kalra(Fashion Stylist), Rohit Bal (Fashion Designer) and Pernia Qureshi (Indian fashion entrepreneur).

During the sessions, we got the chance to meet and interact with various Luxury Professionals and Experts who have real experience and crystal clear knowledge about the current environment of Luxury Industry. Mr. Sanjay Kapoor, (Executive Chairman of Genesis Group) addressed theLCBS students as “The Future of Luxury”. Also, Mr. Rajesh Pratap Singh (Fashion Designer) mentioned that ‘being a part of LCBS is being in safe hands and having wonderful opportunity of mentorship of Mr. Abhay Gupta’.

Mr. Amit Dutta, MD, Quintessential congratulated us for having chosen this career which has a great demand for talent like us. Mr. Rohit Bal, well known fashion Designer was happy to pose for a picture with us- a dream come true!

 I am very thankful to Luxury Connect Business School for giving this chance to connect with all the eminent personalities of Luxury Industry and to get an exposure of this area.

(By: Sonali Khanna)